Is Bannermarch available?
Check current website and playable-game availability before troubleshooting your device.
View statusSupport routes
Start with the kind of help you need.
How does a system work?
The field guide covers resources, workers, buildings, holdings, convoys, raids, occupations, notifications, and accounts.
Open the guideConfirmation or subscription
Check spam or filtered mail, allow several minutes, and submit the same address again if the security challenge expired.
TroubleshootTechnical or account support
Email support@bannermarch.com with a request identifier and device details. Never include a password or session token.
Email supportReport a player concern
Email support with the House names, approximate time, and what happened. Do not post an accusation or private information publicly.
Email a private reportAccess, correction, or deletion
Email privacy@bannermarch.com from the address connected to your request. We may verify ownership before acting.
Email privacyWaitlist help
Joining requires a valid email address, consent to development messages, and a completed Cloudflare Turnstile check. A successful submission sends a separate confirmation message. Your place is not confirmed until you use the link in that message.
If the message does not arrive
- Wait several minutes and check spam, promotions, or filtered folders.
- Confirm the address was typed correctly.
- Return to the home page and submit again. Repeating the same address does not create multiple subscriptions.
- If you previously unsubscribed, reply to an earlier official Bannermarch message or email privacy@bannermarch.com.
Every development email includes an unsubscribe link.
Game reports
The public alpha is playable at play.bannermarch.com. When reporting a technical, account, or conduct problem to support@bannermarch.com, include:
- What you expected and what happened.
- The page, House, or game location involved.
- Approximate time and time zone.
- Browser, operating system, and device.
- The request identifier shown by an error, if one appears.
The current alpha does not yet have an in-game conduct-report control. Email reports are private; include only the context needed to review the issue. Never send a password, raw session cookie, authentication token, or another player’s unrelated private information.
Current limitations
- Service stage: Bannermarch is a public alpha. Rules, balance, presentation, world state, and availability may change.
- Account recovery: a complete self-service recovery path remains in development; email support from the account address if access is lost.
- Communication and reporting: player messaging, blocking, and in-game conduct reports are not part of the current alpha.
- Supported browsers: use a current Safari, Chrome, Edge, or Firefox release while the formal matrix is completed.
Security reports
For a suspected vulnerability affecting Bannermarch, email support@bannermarch.com with the subject “Private security report.” Do not publicly disclose credentials, private player data, or a working exploit while the issue is being investigated.
Good-faith reports should describe the affected surface, reproducible steps, likely impact, and a safe way to confirm the fix. Do not access or alter data beyond what is necessary to demonstrate the issue.